গোপনীয়তাPrivacy Policy

Last updated 5 September 2026

This policy explains what happens to your information when you message a shop on Instagram, WhatsApp or Messenger and its হরকরা assistant replies.

কারাWho we are

The assistant is operated by the owner of the account you messaged, using হরকরা. For any question about this policy or your data, contact [email protected].

কী নেওয়া হয়What we collect

When you send a direct message, we receive and store:

• the content of the messages you send, and the replies you get;
• your user ID, username and profile picture, as the platform provides them to us;
• the time each message was sent;
• any order or stock enquiry you make in the conversation, including items reserved and orders placed.

We do not collect your email address, phone number, payment details or location unless you choose to type them into a message.

কোথায় থাকেWhere your data goes

Your messages stay on hardware we own and operate. Conversations are held in self-hosted, open-source helpdesk software running on our own servers. Replies are generated by a language model that also runs on our own servers: your messages are not sent to OpenAI, Anthropic, Google or any other third-party AI provider. Stock and order lookups are made against the shop's own inventory database.

The only third party involved is the messaging platform itself — Meta, for Instagram, WhatsApp and Messenger — which necessarily processes your messages in order to deliver them. Meta's handling of your data is governed by the Instagram Privacy Policy and the WhatsApp Privacy Policy.

কেনWhy we use it

Solely to answer your questions, check stock, take and manage orders, and hand your conversation to a person when the assistant cannot help. We do not use your messages to train AI models, and we do not sell or share them.

স্বয়ংক্রিয় উত্তরAutomated replies

Replies may be generated automatically. The assistant answers questions about the shop's products, stock and orders only. You can ask for a person at any time and the conversation will be handed over.

কতদিনHow long we keep it

Conversations are retained for as long as needed to support you and to keep a record of orders. Stock reservations that do not become orders expire automatically after 30 minutes.

আপনার অধিকারYour rights

You may ask us to provide a copy of your conversation data, correct it, or delete it. Email [email protected] and we will respond within 30 days. You can also remove the app's access at any time from Instagram: Settings → Apps and websites.

If you are in the UK or EU, you have rights under the UK GDPR / GDPR, including the right to complain to your local data protection authority.

শিশুChildren

This service is not directed at children under 13, and we do not knowingly collect their data.

পরিবর্তনChanges

If this policy changes, the updated version will be posted at this address with a revised date above.